Smart Calls Routing

Maximize Efficiency with Smart Calls Routing at Comexcel Cloud Service

Looking to upgrade your business phone system? Comexcel's Smart Calls routing takes your communications to the next level with intelligent call handling to wow callers and boost productivity. This nifty feature intuitively routes calls based on caller ID, time of day, and more-ensuring VIP customers, after-hours callers and other important calls are handled to a tee. Even better yet, it learns your staff's schedules and availability so every call is sent to the right person. Pretty slick stuff! With Comexcel's user-friendly interface, setting up Smart Calls routing is a total cinch. Give your team the tools to handle calls smartly while presenting professionalism callers will remember. Whether it's call centers or distributed teams, Smart Calls makes speaking with your business downright delightful for all involved!

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What is Smart Calls Routing?

Smart Calls Routing is an advanced call management feature that intelligently routes incoming calls to the most appropriate agent or department based on predefined criteria, such as the caller's history, location, or the agent's expertise. This ensures that your customers are connected with the right person to address their needs, improving both customer satisfaction and operational efficiency.

Benefits of Smart Calls Routing

Route calls intelligently

Smart Calls routing enables automatic and dynamic call routing to the right people or teams. Calls are routed based on availability, skills, and other rules to ensure customers reach the best person to help them.

Improve customer experience

With Smart Calls routing, customers don't have to wait on hold or go through tedious IVR menus. Their calls are quickly routed to agents who can best assist them for a smooth, efficient experience.

Enhance agent productivity

Agents receive calls that match their expertise area, reducing handling times. Smart routing also accounts for agent availability, reducing idle time and making them more productive.

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Key Features of Smart Calls Routing at Comexcel

Gain valuable insights

Detailed reporting provides insights into call routing patterns, traffic trends and performance. This allows informing better routing rules and decisions.

Easy to configure

Administrators can easily set up automated routing rules based on various criteria without technical complexity. Rules can also be dynamically changed to adapt to new demands.

Scalable solution

Smart Calls routing enables handling increasing call volumes without compromising performance. The system scales seamlessly to maintain service quality as business grows.

Frequently Asked Questions about Smart Calls Routing
Smart Calls routing is an intelligent call routing feature offered by Comexcel Cloud communications. It automatically routes incoming calls to the right people or teams based on predefined rules, schedules, and more. This eliminates the need for manual call transfers.
You can set up rules in your Comexcel Cloud portal based on time of day, day of week, caller ID, dialed number, and more. For example, route calls to your sales team during business hours and to an after-hours answering service outside of working hours. It's flexible and easy to configure.
Some of the great benefits of Smart Calls routing include:
  • Increasing productivity by getting calls to the right people automatically
  • Improving customer experience through faster connections
  • Reducing costs by eliminating manual call transferring
  • Flexible rules to route calls based on your unique business needs
Absolutely! Smart Calls routing works perfectly fine whether your teams are working remotely, distributed across locations, or a mix. Calls will be routed based on the rules no matter where team members are located.
No problem! You can define fallback rules like "try this extenstion after XX seconds" or "send to this voicemail box if unanswered." This helps ensure calls are always answered somehow.
Check out [Comexcel website URL] for all the details, pricing options, and to get started with a trial. Feel free to [contact sales] if you have any other questions! We're happy to help.

Implementing Smart Calls Routing in your Comexcel Cloud Service can significantly improve your call handling efficiency and enhance your customer experience. Don't miss this opportunity to optimize your call management process and drive success in your customer support efforts.

Track all unreturned calls and texts in a single click

With our proprietary filter technology, when you access your list of missed calls from your CRM, with a click, you can see the purpose of the prospect’s or client’s call and take fast, appropriate action with a callback or immediate text!

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