Customer Services

Exceptional Customer Service with Comexcel Cloud Communications

Comexcel's innovative cloud-based communication solutions empower businesses to deliver exceptional customer service across every channel. Comexcel makes it easy for your support agents to handle voice calls, voicemails, SMS messages, and faxes from a unified desktop or mobile interface. With features like ring groups, smart call routing based on working hours, IVR menus, and two-way SMS messaging, you can ensure customers reach the right agent at the right time. Comexcel even enables local presence so your business can connect customers to agents closest to them for more personalized, localized support. With Comexcel's affordable, flexible plans, you have everything you need to create smooth, satisfying customer experiences.

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Key Features of Comexcel

Comexcel offers a comprehensive suite of features that are designed to enhance your customer service experience. Some of these include:

Cost Savings

Comexcel offers affordable pricing, allowing you to save up to 70% compared to traditional voice service providers. This makes it a budget-friendly solution.

Flexibility

You can easily add new phone numbers or change call routing rules in seconds through the Comexcel platform. This makes it simple to scale your phone system as your business grows.

Business Continuity

Comexcel allows you to place and receive calls anywhere - desktop, smartphone apps, web browser, etc. This ensures communications continuity even if your office phones go down.

Benefits of Using Comexcel in Customer Services

Implementing Comexcel as your primary communication tool can lead to significant improvements in your customer service. Here are some key benefits:

Power Dialing

The built-in power dialer can make calls over multiple lines simultaneously, improving outbound call efficiency. This saves time for sales & support teams.

SMS Capabilities

Send and receive SMS/text messages to contacts through the Comexcel platform. Useful for appointment reminders, notifications, 2FA codes and more.

Local Presence

Comexcel can route calls using numbers closest to the recipient. This allows you to establish a local presence across geographies.

Frequently Asked Questions (FAQs)

Comexcel is a cloud-based multi-channel communications platform that includes voice, SMS, fax, and more. It enables omni-channel customer engagement via phone, desktop, web, and mobile apps.

Comexcel makes it easy to manage customer interactions across channels. Features like call routing, IVR, voicemail, SMS, and fax can improve response times and efficiency. Comexcel also enables flexibility - agents can handle calls anywhere on any device.

Smart call routing to get customers to the right agents
IVR for self-service and call filtering
Omnichannel queuing to track inquiries
Voicemail drops to capture messages
SMS and fax capabilities
Mobile apps so agents are always connected

Comexcel utilizes a distributed cloud infrastructure and follows industry best practices around security, availability and redundancy. Most customers enjoy at least 99.99% uptime.

You can sign up for a Comexcel trial account almost instantly. Most customers are up and running with basic call routing and numbers is less than an hour. More advanced configurations may take a few days.

Comexcel provides 24/7 customer support via phone, email and chat. We also offer community forums, an extensive knowledgebase, live training webinars and dedicated account management.

Don't wait any longer to enhance your customer service experience. Try Comexcel today and discover the difference that this innovative communication solution can make for your business.

Track all unreturned calls and texts in a single click

With our proprietary filter technology, when you access your list of missed calls from your CRM, with a click, you can see the purpose of the prospect’s or client’s call and take fast, appropriate action with a callback or immediate text!

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